Tenant FAQs

Our landlord clients require a signed lease agreement, proof of renters insurance, a government-issued ID, and confirmation of your security deposit and first month’s rent payment. Proof utilities are active and transferred as of the lease start date.

Security deposit rules vary slightly by jurisdiction, but generally:

• DC: Deposits must be returned within 45 days, with an itemized list of deductions.
• Maryland: Landlords must return deposits and an itemized list of deductions within 45 days, mailed to the last known address.
• Virginia: Deposits must be returned within 45 days after lease termination, along with any deductions.

It’s important to document the unit’s condition at move-in to avoid disputes later. We completed a digital inspection before your move-in.

This depends on your lease, but tenants are commonly responsible for electricity, gas, internet, and sometimes water. Make sure to confirm which utilities are included and set up accounts before your move-in date to avoid service interruptions. Ensure utilities start on the lease start date. Condos usually have nonrefundable move-in fees and refundable elevator use fees. Most buildings also have loading dock restrictions and you must schedule dock use through the onsite management company. Call the number provided to you for "Citizen" to assist.

Carefully inspect the property and note any existing damage (scratches, stains, appliance issues, etc.) on the move-in checklist. Take photos as evidence and share them with your landlord or property manager. This protects you from being charged for pre-existing issues when you move out. Document them on the 30 day move in form.

Our team at GGPM will email you a move out letter with specific instructions. Please remember to hire a professional cleaner and a carpet cleaner and send us copies of the receipts to use when reconciling the deposit. Also send us your new address.